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What We Are Thinking
As the economy continues to struggle, it’s more important than ever for businesses to retain their customers. We all know that it’s more expensive to win a new customer than to reactivate an existing customer. So what are you doing to rouse a dormant customer? Writing for Small Business Trends, Adam Boyden suggests 5 steps that you can take:
- Find out why they have gone silent: Don’t be afraid to ask if something is wrong. You can use a survey...[more...]